![]() Thank you for your patience and please let us know how it goes on your end. PDFpen Pro is trying to open a file on launch that crashed the product prior, especially if you have the "Close windows when quitting an app" macOS setting under System Preferences > General unchecked.įor your kind information, continuous freezing or high CPU utilization and cannot properly launch the app or use PDFpen Pro, it is possible PDFpen Pro is stuck in a crash loop. Then try reinstalling PDFpen Pro 13.1 afterward, either from the Mac App Store or from our website ( ), depending on where you purchased it. Afterwards, empty the trash and restart your Mac. The best rule to follow is to simply look for anything beginning with .ĥ. Kindly note that if you may see something different to depending on whether you use this or the Pro version, or whether it was bought from our website or the Mac App Store. ~/Library/Preferences/* (all files with this prefix)Ĥ. Family Pack licenses, which cover up to five computers in one household, are 94.95 for PDFpen and 149.95 for PDFpenPro. PDFpen retails for US 74.95, PDFpenPro for 124.95. Also, move the following folders to the trash: PDFpen and PDFpenPro 11 work with PDFpen for iPad & iPhone version 4, allowing seamless editing across devices when used with Dropbox or iCloud. Then quit PDFpen and move it from the Applications folder to the trash. The easiest way to get to ~/Library is by going to the Finder, selecting Go in the menu bar, hold down the option key, and then click the Library menu item that should've appeared.ģ. ~/Library/Containers//Data/Library/Application Support/PDFpen/Library To back them up, simply save the PDFpen folder at the end of this path: If you have any items saved in your library that you may want to save, like signatures, you may want to back them up if you don't have the Mac App Store version (the Mac App Store version does this automatically through iCloud). If that fails, we can do a more thorough job by trying a clean install of the app.Ģ. This will ensure that PDFpen Pro doesn't attempt to reopen any windows. Check whether PDFpen Pro launches if you hold down the Shift key while it is opening. In order for the Nitro Support team to narrow down this behavior, please refer to these steps:ġ. I am using Apple MacBook Air M1 chip device. ![]() Unfortunately, we are unable to replicate the issue you have described with the document you have provided.
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